We reserve the right to make changes to the information on the site without notice. Certified Ratings. Skytrax Airlines Vueling Airlines. Vueling Airlines. Short haul Economy Class. Related to Vueling Airlines Ranking. Check-in staff service. Boarding efficiency. Staff assistance on arrival. Baggage delivery times.
Onboard Product Seat comfort. Passengers with Optima or Excellence tickets, or those who've paid to select a seat when booking, are able to check in immediately after making their booking.
Those passengers who do not fall into one of these categories can first check in 7 days before a Vueling flight's departure. In all cases, online check-in closes 4 hours before departure.
Passengers can either receive their boarding pass as a PDF to print or as a text message on their phone. Certain passengers will not be able to check in online. These include people traveling with an infant, children traveling alone, people flying with pets and those requiring special assistance.
Passengers on a Vueling flight are allowed to carry 1 item of hand luggage into the cabin with them. The maximum weight for this is 10 kg and the maximum size is 44 x 40 x 20 cm. The only exceptions to these limits are passengers travelling with an Excellence ticket.
Excellence fare passengers may bring hand luggage that weighs as much as 14 kg, rather than the usual 10 kg. Infants do not have any hand luggage allowance, unless they have a separate seat booked for them, however, passengers with infants will be allowed to bring the child's stroller right to the aircraft's door.
Vueling will charge a fee for any piece of hand luggage that exceeds either the maximum allowable size or weight. A standard flight ticket with Vueling does not include a checked baggage allowance, although passengers can add this online before their flight or at the airport. Adding it online is recommended as it will be cheaper than paying at the airport.
Anyone holding an Optima, Excellence or Economy checked baggage ticket is entitled to a checked baggage allowance of 1 item. This item can weigh up to 23kg.
Vueling also offers to carry various sports equipment, such as a bicycle, surfboard, set of golf clubs or musical instruments as checked baggage, granted they're added to a passenger's booking as a paid extra. The staff could be more smiling!
But overall very good flight. The flight, boarding and everything else was great for the price. My only complaint is that the seats were small. Not bad for a short flight, but would be terrible on a longer flight. Good expirience over the flight as expected. Horrible experience. I paid For an extra legroom seat but they kicked me off of the plane and had me fly standby because apparently all the seats got messed up.
It was chaotic and no one knew how to fix the situation. We canceled the flight, but they will not give us a refund. Only flight credit. Their customer service are a total joke, with no interest to help customers.
I called many times and nobody answer phone. I sent e mail but no luck. They made everything confused for costumers. I know that this a low cost company but they need to have a better customer service. Trying to use the internet chatbot was even worse. Finally, even the link sent to the phone did not work. To be avoided! One of my family members had passed away, and as I tried to cancel my flight get a refund or a voucher , could not reach anyone at the customer service.
I checked their web page - I couldn't cancel my flight there. I tried calling all of their phone numbers. Some were busy, the others just referred me to their web page. There is just no way one can cancel a flight booked with this airline. Stay away from this company! Qatar Airways. Vietnam Airlines. This site uses cookies More info No problem.
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