Select your original subscription term, or extend your savings by choosing a longer term. You can easily suspend delivery or change your address when traveling or moving. Account Forgot Account Number? Please enter your phone number or e-mail address - -. Expiration Month 01 02 03 04 05 06 07 08 09 10 11 Expiration Year What is this? Where you get your information has never mattered more.
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Cancellations When can I cancel? Refunds Are refunds available? Email Address Previously Registered I would like to subscribe, but I get an error when entering my email address? Pricing What are your rates? Is that your best rate? When will my price change?
Payment Methods By what methods can I pay? All packages require credit card payment, and are automatically renewed. Must my subscription be automatically renewed? Packages What does my package include? Other Subscription Options. Related Articles. Article Summary. Part 1. Check the billing cycle for your print or online subscription.
The Wall Street Journal offers online and print subscriptions that are paid every month, 3 months, 6 months, or 1 year. The billing cycle of your subscription will determine when you should cancel it and if you qualify for a refund. Semi-annual and annual subscriptions should be cancelled months before the subscription ends so you can get a refund for any remaining months.
Determine if you have a bundled online subscription. If you purchased an online subscription that was bundled with another device, like a smartphone or a tablet, you may not be able to cancel your subscription. Bundle subscriptions are considered non-refundable and non-cancellable by the WSJ.
Check if you purchased your subscription through a third party. Sometimes the Wall Street Journal will offer a subscription through a third party service like Amazon or iBook. You may be subject to the end user agreement for the third party service if you purchased your subscription through one.
Contact the third party service to determine their cancellation policy for subscriptions to confirm you are able to cancel it. Contact the Wall Street Journal at least 30 days before your next billing period. This will ensure you can qualify for a full or partial refund for your subscription, depending on the type you have. If you contact them when you are already in a billing period, you will likely not receive a refund for that period.
Part 2. You cannot cancel your subscription by email or mail, only by phone. Call the third party provider for your subscription. If you paid for your subscription through a third party provider like Amazon, contact their customer service line to cancel your subscription through them. Look for their customer service line online on their contact page. Provide your name and subscription account number. You will need to also provide your email address or mailing address and your payment method for the subscription.
If you do not know your subscription account number, the representative can usually look it up for you using your name. Find out if you qualify for a refund of your remaining subscription.
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